Digital agency expertise
Website maintenance and support
A website or application continues to change after launch. Maintenance organises updates, monitoring, backups, fixes and improvement requests within a clearly defined scope and responsibility model.
What this expertise brings to your project
- Regular monitoring of agreed components, certificates and service points.
- Backups and restoration procedures suited to the project architecture.
- A support channel that preserves the history of requests and decisions.
Possible deliverables
Final scope depends on your context. It may include the following:
- Technical inventory and definition of the maintenance scope
- Update, backup and periodic-control policy
- Service monitoring and documented incident handling
- Correction of issues covered by the maintenance agreement
- Separate planning and estimation for out-of-scope improvements
A method shaped around the requirement
A takeover begins with an inventory of access, dependencies, backups and known risks. Service levels, request channels and exclusions are then formalised to remove ambiguity and enable proportionate handling.
Let’s discuss your project
Tell us what you need